Terms & Conditions

CluesBucks+ Terms & Conditions:

  • CluesBucks+ are loyalty points that are credited to your ShopClues Account when you place order on selected products and categories.
  • One CluesBucks+ is equivalent to Re. 1.
  • CluesBucks+ can be redeemed to make purchases on Shopclues. You can also use CluesBucks+ to make partial payment of the total order value. While placing the order, you can redeem the amount of CluesBucks+ in your account on the Cart page.
  • Redemption limits are applicable on awarded ClueBucks+.
  • The redeemable amount of ClueBucks+ will be visible at the time of checkout.
  • CluesBucks+ will be credited in your account within 24 hours of the delivery of your order.
  • CluesBucks+ credited to you will expire within 90 days of issuance.
  • Redeemed CluesBucks+ will be non-refundable in case of order returns or refusal to accept delivery of the order.
  • If the Order is returned due to any reason, the awarded CluesBucks+ for that Order will be removed from the customer's account.
  • You can check your CluesBucks+ balance in My Accounts -> My CluesBucks section.
  • The product price shown on product page is indicative price which is calculated by auto-debiting CluesBucks or CluesBucks+ in your account. The final price to be paid will be visible during checkout based on total order amount, applicable promotions and available CluesBucks or CluesBucks+ in customer's account.
  • CluesBucks+ can neither be exchanged for cash nor transferred.
  • CluesBucks+ are not issued on promoted gold / silver coins & bars, precious jewelery, storage devices and selected products (electronics).
  • The usage of a CluesBucks+ is subjected to all terms & conditions including ShopClues' policies.
  • TDS is applicable to customers whose earned CluesBucks+ exceed the limit of Rs.10,000. The credit shall be subject to customer submitting requisite documents, as desired by ShopClues.
  • Applicable only on selected products, CluesBucks+ can be availed at the time of order payment.
  • ShopClues reserves the right at any time, without prior notice to add, alter, modify, change or vary all or any of these Terms and Conditions or to replace it as a whole or in part, or to withdraw it altogether.
  • In case of any fraudulent activity by the customer including but not limited to creating duplicate accounts, aliasing or violating these Terms & Conditions and the Policies and rules as envisaged on the ShopClues' website, ShopClues reserves the right to withdraw the prize accruable to the customer at its sole discretion.
  • In the event of any inconsistency between these Terms & Conditions and any brochures, marketing or promotional materials relating to any contest/campaign/promotion, etc, these Terms & Conditions shall prevail.
  • For any queries, customers can reach out to our customer support team.
  • The members accept and agree to be bound by these Terms and Conditions, including any amendments and modifications hereto.
  • All decisions made by ShopClues regarding the operation of CluesBucks+ shall be final and binding. No correspondence/grievances will be entertained in this connection. Any disputes arising out of this program shall be subject to the exclusive jurisdiction of competent courts in the city of Gurugram (India).

In case of queries:

Call: +91 124- 441 4888
Email Id: support@shopclues.com