You can now get Courier Pickup updates at your StoreManager. Courier Pickup Response Tracker allows you to see daily updates, which will be sent by the Courier Partner. Through this tracker, you can also ‘Confirm’ or ‘Raise a Ticket’ against a Pickup. The aim is to provide hassle-free Pickup Management as well as a transparent channel between you & our Courier Partners. You can access the new panel from Three sources – a) View Orders page b) Search Manifest page c) Auto-Manifest page
The panel view for the merchant will be as shown in below screenshot:-
  • The pickup records uploaded by the courier partner will be shown to the merchant with Uploaded Date, Carrier Name, and Token no. (if any), Carrier Pickup Status (Yes/No), Carrier Pickup Remarks. The merchant will have 2 options against every record as mentioned in point no. 2 above.
  • Merchant will confirm his agreement on courier pickup status by clicking on "Confirm", and raise a ticket by clicking on "Raise Ticket" otherwise.
  • If a merchant clicks on "Raise Ticket", a pop-up will open as shown below:
  • Merchant can enter Remarks (mandatory) mentioning the manifest ids which are not picked up to ensure faster resolution.
  • After merchant has entered relevant remarks and clicked on "Confirm", a ticket will be raised with the URL of the ticket as shown below:-
Merchant can edit the entered remarks and also open the ticket from the panel to post any further remarks on the ticket and also check any communication or progress on the same.
  • If a courier partner has not uploaded any remarks against a pickup till the daily cut-off time for remarks upload, merchant will still be able to "Raise Ticket" against a courier partner. In this case, a text of "not uploaded" (red color) will be visible against the "Courier Pickup Status" and "Courier Remarks" column on the panel. Merchant will be able to raise a ticket against the same.
  • Merchant will have a specific time window i.e. 24 hours post the remarks upload by the courier partner, to either "Confirm" or "Raise Ticket" against any pickup. Post that, merchant will not be able to raise a ticket against a pickup.
  • Merchant can also download the complete courier pickup data using the "Download CSV" button at the bottom of the panel.
You can now get Courier Pickup updates at your StoreManager. Courier Pickup Response Tracker allows you to see daily updates, which will be sent by the Courier Partner. Through this tracker, you can also ‘Confirm’ or ‘Raise a Ticket’ against a Pickup. The aim is to provide hassle-free Pickup Management as well as a transparent channel between you & our Courier Partners. You can access the new panel from Three sources – a) View Orders page b) Manifest Search page c) Auto-Manifest page
Once you click on the ‘Pickup Response Tracker’, the below panel will be shown.
  • The pickup records uploaded by the courier partner will be shown to the merchant with Uploaded Date, Carrier Name, and Token no. (if any), Carrier Pickup Status (Yes/No), Carrier Pickup Remarks. The merchant will have 2 options against every record as mentioned in point no. 2 above.
  • Merchant will confirm his agreement on courier pickup status by clicking on "Confirm", and raise a ticket by clicking on "Raise Ticket" otherwise.
  • If a merchant clicks on "Raise Ticket", a pop-up will open as shown below:
  • Merchant can enter Remarks (mandatory) mentioning the manifest ids which are not picked up to ensure faster resolution.
  • After entering relevant remarks, click on 'Confirm'. A ticket will be raised with the URL of the ticket as shown below:-
Merchant can edit the entered remarks and also open the ticket from the panel to post any further remarks on the ticket and also check any communication or progress on the same.
  • If a courier partner has not uploaded any remarks against a pickup till the daily cut-off time for remarks upload, merchant will still be able to "Raise Ticket" against a courier partner. In this case, a text of "not uploaded" (red color) will be visible against the "Courier Pickup Status" and "Courier Remarks" column on the panel. Merchant will be able to raise a ticket against the same.
  • Merchant will have a specific time window i.e. 24 hours post the remarks upload by the courier partner, to either "Confirm" or "Raise Ticket" against any pickup. Post that, merchant will not be able to raise a ticket against a pickup.
  • Merchant can also download the complete courier pickup data using the "Download CSV" button at the bottom of the panel.