Dear Customer, We would like to highlight some important points that need your attention while you opt for any redemption benefit/s.
During online registration for the offer, contact person’s name should be same as written on copy of purchase invoice
During submission of documents, kindly ensure that all these documents are clearly visible and submitted to the Redemption Cell*

1. A copy of purchase invoice,
2. A bar coded notebook serial number sticker and
3. A copy of your valid ID proof

Payment on account of redemption fee should be submitted to the redemption cell through Online or Offline process, if Offline process, kindly ensure that you issue 'At Par' Cheque or Demand Draft with correct payee name on it.
In case of any mis-match of details, or non adherence of any terms of the offer, your claim shall be delayed or may be liable for rejection.

1. Have a valid PAN Card.
2. Be salaried or self-employed.
3. No Credit Card Required

1. This offer is ONLY valid for end customer purchases made between 14th October- 6th November 2016.
2. The Customer needs to register within 10 days from the date of Purchase (Invoice date). Customer needs to register at www.hpshopping.in/diwali2016online
3. All documents have to reach Razorfish (a div. of TLG India Pvt. Ltd.) within 10 days from the Date of Registration. Claim will be Rejected if the timelines are not followed.
4. The validation of your document submission and payable amount will be done within 7- 10 days of receipt of your documents by Razorfish (a div. of TLG India Pvt. Ltd.) An email will be sent to your registered mail id informing whether your claim is APPROVED / REJECTED / HOLD for further clarification.
5. Please note that the claim will be processed ONLY if the Name on the invoice, Identity Proof and the name registered on the registration site is same. We request your attention to this point and request you to submit appropriate details to ensure timely claim approval.
6. All customer queries regarding the offer can be directed as per the following:
   Email: For notebook write to notebook@redemptionsupport.com,
   For desktops write to desktop@redemptionsupport.com
   Website: www.redemptionsupport.com (enter your redemption code/ Notebook or desktop serial number to check the status of your claim)
   Callback: If you want to talk to our representative, send the following SMS to 53030 : REDHELP and we will give you a callback within 4 hours
   SMS: Send the following SMS to 53030 : CLAIM <Redemption Code>
7. This offer is only applicable in case of purchases made through HP Authorized Resellers. The List of HP Authorized Resellers is visible during Registration process at www.hpshopping.in/diwali2016online
8. HP shall not be held responsible for any delay in communication with regard to this offer. Offer can be withdrawn or changed by HP without any prior notice.

1. Log on to www.hpshopping.in/diwali2016online and register within 10 days of your purchase to avail the offer.
2. Select the offer while registering. Upon registration, you will get a Redemption Code. Please save it and use it for all communications.
3. Within 72 hours, you will get an Order Confirmation Email which will contain the amount that is to be paid basis the offers selected by you during registration. You need to perform the below steps 4 - 7 within ten days from the date of Registration
4. After receiving the Order Confirmation Email, go to www.redemptionsupport.com. Enter the Redemption code to go to Claim Status page
5. Click on Online Claim Submission button
6. Upload the correct documents against each of the fields mentioned:
   1. Attach copy of invoice
   2. Attach copy of ID proof
   3. Attach copy of serial no. sticker
7. On clicking Next button, you will be taken to the payment gateway. Follow the steps mentioned to make the payment
8. On successful payment, you will receive 2 emails
   1. Payment Confirmation from redemptionsupport.com website
   2. Auto-generated Payment Confirmation from payment gateway vendor EBS
9. Razorfish (a div. of TLG India Pvt. Ltd.) will then validate the documents and send an Order Approval Email within 3 days which will contain details and timelines of gift courier/email
10. Once claim is approved, Warranty certificate shall be emailed at customers' registered email ID
11. Offers claimed by the customer under Diwali 2016 shall be delivered/ emailed within maximum of 4-5 weeks from the date of approval of claim

1. If customer uploads the documents but does not make the payment and leaves the website, then the customer's claim will go on hold and he/she will have to complete the payment as per guidelines received from Redemption Cell within 7 days. Redemption Cell will do maximum of 3 follow ups through email followed by Phone calls for such cases and in absence of any response, claim shall be marked as rejected into the system.
2. If, after making the payment, it is found upon document validation, that the customer's claim needs to be REJECTED because of any reason (Eg: product purchased outside offer period, product details provided during online registration not matching with invoice copy etc.), then he/she will be informed about the claim rejection & the amount paid will be credited back into customer’s account (from where payment was made) within 7 days.
3. If customer completes online registration by visiting the www.hpshopping.in/diwali2016online webpage and also uploads a copy of Purchase Invoice, Bar coded notebook serial number sticker, a valid ID proof and make payment of Redemption Fee (online), but purchased product is not a legal product of HP India claim for Diwali benefits shall stand rejected and no further communication will be entertained in this regard. Amount received from the customer shall be credited back to the same account from where payment was made.
4. If customer completes online registration by selecting a product model or reseller name and invoice has another model or different reseller name, claim will be put on hold, and in absence of proper supporting documents, claim shall be rejected.

1. Log on to www.hpshopping.in/diwali2016online and register within 10 days of your purchase to avail the offer
2. Select the offer while registering. Upon registration, you will get a Redemption Code. Please save it and use it for all communications.
3. Within 72 hours of registration, an order confirmation email will be sent to your registered email id confirming the offer selected and the amount that you need to pay via an 'At Par' Cheque/Demand Draft (if applicable) within 15 days of Registration.
4. Cheque/Demand Draft to be issued in the name of " TLG India Pvt. Ltd, payable at Delhi "
5. Kindly ensure that all the following documents are received at our Redemption cell within ten days if registration - failing which claim will not be processed.
   1. Copy of purchase Invoice
   2. Copy of valid Identity Proof
   3. Cutout of Barcode Sticker from the Carton of the Notebook/ Desktop
   4. A Cheque or Demand Draft of amount mentioned under Order Confirmation Email
6. Please mention your Redemption Code on the courier/post that you will send
7. The documents need to be sent to the following address
   HP Redemption Cell, Office No. 925,
   89, Hemkunt Chambers, Nehru Place, New Delhi - 110019
8. Once claim is approved, Warranty certificate shall be emailed at the customers’ registered email ID
9. Offers claimed by the customer under Diwali 2016 shall be delivered/ emailed within maximum of 4-5 weeks from the date of approval of claim